Tenant - Emergency Repairs

Emergency contact details

  • Police, Fire, Ambulance if a life threating emergency: 000
  • SES Assistance 13 25 00
  • Alinta Gas 13 13 52
  • Synergy 13 13 51
  • Water Corporation 13 13 75
  • Police - Not life threating 131 444

Urgent Maintenance Instructions

Urgent repairs fall into two categories: essential services and other urgent repairs.

A suitable repairer must be found within a reasonable timeframe. Essential services are listed in the Residential Tenancies Act and include repairs to:

  • Burst water service
  • Gas leaks
  • Broken hot water system
  • Sewerage leaks
  • Dangerous electrical faults

Other urgent repairs are not an essential service, but if not fixed might cause damage to the premises, injure a person, or cause undue hardship or inconvenience to tenant/s.

Emergency Repairs

If you have urgent maintenance that falls under the categories above, please call our office on 08 6166 9129 or for after hours emergencies 0428 802 599 and leave a detailed message with our paging service. Ensure to include your property address, property managers name and clear details of the issue.We then recommend you follow up with an email to ensure the issue is in writing for record keepingpurposes, if able.

Troubleshooting Tips

No Power?

  • Check the Western Power website for outages in your area.
  • Check the main switch in your meter box is in the "ON" position, along with RCD Switches. if the power continues to trip then it is possible one of your appliances is tripping the power. Try unplugging all appliances, switching the mains switch "ON" and then on-by-one plug each appliance back in to determine which may be causing the power to trip.

No water or notice water is leaking?

  • Check the Water Corporation website for outages
  • If you notice a water leak, turn your water off at the mains when not in use.
  • If the leak is on the side of the meter closest to the road or you are unable to turn the mains tap
  • off, call Water Corporation on 13 13 75.

Locked out?

  • If you are locked out, please contact a locksmith to assist you to get back in.

Locksmith Recommendations:

  • Amco Locksmiths (08) 9444 2089
  • A1 Locksmiths (08) 9370 2943

Additional Contacts:

  • SES 13 25 00
  • Western Power 13 10 84

Note: Cost's incurred are payable direct by you to the contractor.